Sales and Refunds

This Sales and Refunds policy explains how orders, shipping, returns, and refunds work for purchases from Infinite Inc. (“Infinite”). It is designed to be clear and fair for furniture purchases made in the United States.

Your use of the site is also governed by our Terms of Use and Privacy Policy.

Prices are listed in U.S. dollars and do not always include taxes or shipping. Applicable sales tax and shipping charges (if any) are shown before you complete checkout when we have the information needed to calculate them.

Payment is due at checkout unless we agree otherwise in writing. We may use third-party payment processors. By placing an order, you represent that you are authorized to use the payment method provided.

Order confirmation emails acknowledge that we received your order. They are not a final guarantee of acceptance if an item is unavailable or an error is discovered.

Delivery times are estimates and may vary based on inventory, destination, carrier schedules, and white-glove service availability. You are responsible for providing accurate delivery details and being available for scheduled delivery when required.

Risk of loss generally passes to you when the carrier delivers the goods to the address you provided, or when you (or your agent) take possession, whichever occurs first. Please inspect packaging and products on delivery and note visible damage with the carrier when possible.

If an item arrives damaged or incomplete, contact us within seven (7) days of delivery at usinfinitetrade@gmail.com with your order number and photos so we can help arrange repair, replacement, or another reasonable remedy.

We want you to be satisfied with your purchase. For standard (non-custom) items, you may request a return within thirty (30) days of delivery if the item is unused, in original condition, and in original packaging where reasonably possible.

The following are generally not eligible for return unless required by law or we agree otherwise:

• Custom, made-to-order, or specially finished items;
• Items damaged by misuse, improper assembly, or normal wear after delivery;
• Items missing parts that were provided at delivery due to customer loss; and
• Final-sale items clearly marked as non-returnable at purchase.

Because furniture is bulky, returns must be approved in advance. Please email us before sending anything back.

Email usinfinitetrade@gmail.com with:

• Your order number;
• The item(s) you wish to return; and
• A brief reason for the return.

If approved, we will provide return instructions. Do not ship products back without authorization. Unauthorized returns may be refused or delayed.

For returns due to our error (wrong item, defect, or damage in transit that we confirm), we will cover reasonable return shipping or arrange pickup where available.

For convenience returns (change of mind or preference), you are responsible for return shipping and any carrier fees. Original outbound shipping charges are non-refundable unless the return is due to our error.

Returned items must be reasonably packed to avoid damage in transit. We may reduce a refund if an item is returned damaged, incomplete, or not in resalable condition, except where the issue existed at delivery.

We do not charge a restocking fee for approved returns of eligible standard items.

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing times vary by bank or card issuer and often take several business days after we submit the refund.

If only part of an order is returned, we refund the corresponding item price and any related tax we collected and are able to refund under applicable rules.

You may request cancellation before an order ships by emailing us. If the order has already entered production (for made-to-order items) or has shipped, cancellation may not be available, and our return process above may apply instead.

Separate product warranties, if offered, will be described in product details or order materials. Warranty coverage is in addition to any rights you may have under applicable law and does not replace this returns policy for change-of-mind returns.

Nothing in this policy limits rights that cannot be waived under applicable U.S. federal or state consumer protection laws. If a local law requires a longer return window or additional remedies for defective goods, we will honor those requirements.

Questions about sales, shipping, returns, or refunds:
Infinite Inc.
Attn: Maggie Tob
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: usinfinitetrade@gmail.com